Ask For Everything
1. What is VGKeys?
VGKeys is an online platform operated by Soraft Ltd (UK) in partnership with Growing Social (Pakistan). We provide genuine digital product keys for popular software such as Microsoft Windows, Office, and other licensed products.
2. How do I place an order?
Simply browse our website, choose your desired product, and click “Buy Now.”
Once you complete payment, your order will be processed automatically, and you’ll receive your digital product key via email.
3. How long does delivery take?
Delivery is instant after successful payment. Your product key and activation instructions are sent directly to your registered email address.
If you don’t receive it within 15 minutes, please check your spam/junk folder or contact support.
4. What payment methods do you accept?
We accept secure online payments through:
Stripe (for international debit/credit cards)
PayPal (for verified PayPal accounts)
Bank Alfalah Payment Gateway (for Pakistani debit/credit cards and bank payments)
All transactions are processed securely through SSL encryption.
5. Will I receive a physical product?
No. All our products are digital licenses only. You’ll receive your software key and activation instructions by email.
6. How do I activate my product key?
You’ll receive step-by-step activation instructions with your purchase email.
In most cases, you can activate your software directly through the official Microsoft website or within the product itself.
7. What if my product key doesn’t work?
If your key is invalid or already in use, contact our support team immediately with:
Your order number
A screenshot of the error message
We’ll verify the issue and provide a replacement key or refund if applicable.
8. Can I get a refund?
All sales are final since the products are digital. However, a refund or replacement may be issued if:
The product key is invalid or previously used, and
You haven’t viewed or revealed the key on your account.
Please contact support within 14 days of purchase with proof of the issue.
9. Is VGKeys legal and genuine?
Yes. VGKeys sources product licenses from verified distributors. All keys are genuine and activate through official software platforms such as Microsoft.
10. Do you offer bulk or reseller discounts?
Yes, we do. For bulk orders or business partnerships, please contact us directly to discuss custom pricing and reseller options.
11. I entered the wrong email during checkout. What can I do?
If your order hasn’t been fulfilled yet, contact us as soon as possible.
Once a digital key is delivered, it cannot be reissued to another email.
12. How can I contact VGKeys support?
You can reach us anytime for assistance:
Soraft Ltd (Trading as VGKeys)
Office 2496, 182-184 High Street North, East Ham, United Kingdom, E6 2JA
Phone: +44 7883417793
Growing Social (Pakistan Partner)
1st Floor, Office 123/6E, Orangi Town No. 1, Near Bilal Masjid Road, Karachi, Pakistan
Phone: +92 327 2326225