1. Overview
This Shipping & Delivery Policy applies to all purchases made through VGKeys, operated by Soraft Ltd (United Kingdom) and its official Pakistan-based partner Growing Social.
VGKeys provides digital software licenses and product keys only. All orders are delivered electronically via email. No physical goods are shipped.
2. Digital Product Delivery
- All products available on VGKeys are digital licenses.
- Upon successful payment, your product key and activation instructions are sent automatically to the email address you provided during checkout.
- Delivery is usually instant, but in some cases, it may take up to 15–30 minutes depending on system processing or payment verification.
If you haven’t received your key after 30 minutes, please:
- Check your Spam/Junk folder.
- Verify that the email address entered during checkout is correct.
- Contact our support team for assistance.
3. Delivery Confirmation
Once your order is completed, you will receive:
- An order confirmation email summarizing your purchase details.
- A product delivery email containing your activation key and instructions.
Please ensure you have stable internet access and a valid email account to receive your product key.
4. Incorrect Email Address
If you enter an incorrect email address, the delivery may fail. VGKeys is not responsible for product keys delivered to an invalid or incorrect email address provided by the customer.
If you realize the mistake before the key has been viewed or revealed, contact us immediately to correct the issue.
5. Delivery Time Exceptions
Delivery may be delayed under the following conditions:
- Payment verification issues (e.g., pending transactions on Stripe, PayPal, or Bank Alfalah).
- Temporary system maintenance or email server delays.
- Manual order review due to suspected fraud or unusual activity.
In such cases, delivery will be completed as soon as verification is successful.
6. No Physical Shipping
VGKeys does not provide any physical shipment, postal delivery, or printed product key cards. All items are delivered digitally.
Customers outside the UK or Pakistan receive the same electronic delivery via email.
7. Customer Support for Delivery Issues
If you do not receive your product within the expected timeframe or encounter issues accessing your key, please contact our support team with the following details:
- Your order number
- Registered email address
- Screenshot or proof of payment (if available)
We aim to resolve delivery issues within 24 hours.
8. Contact Information
Soraft Ltd (Trading as VGKeys)
Office 2496, 182-184 High Street North, East Ham, United Kingdom, E6 2JA
Phone: +44 7883417793
Growing Social (Pakistan Partner)
1st Floor, Office 123/6E, Orangi Town No. 1, Near Bilal Masjid Road, Karachi, Pakistan
Phone: +92 327 2326225