Terms and Conditions for VGKeys
Last Updated: 12 July 2025
1. Introduction & Agreement
Welcome to VGKeys. These Terms and Conditions (“Terms”) govern your use of the VGKeys website (the “Site”) and the services and products offered therein. The Site is owned and operated by Soraft Ltd (“we,” “our,” “us”).
By accessing our Site and purchasing products from us, you engage in our “Service” and agree to be bound by the following terms and conditions, including those additional terms and policies referenced herein. These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, and/or contributors of content.
Please read these Terms carefully before accessing or using our website. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.
2. Definitions
- “Account” means the user account you create to purchase products.
- “Product” means the digital product keys for software (e.g., Windows, Microsoft Office) sold on the Site.
- “Customer,” “You,” “Your” refers to you, the individual or entity using our Site and purchasing Products.
3. User Account
To purchase Products, you may be required to create an Account. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password. You must provide us with information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.
4. Orders, Payment, and Pricing
- Placing an Order: When you place an order on our Site, you are making an offer to purchase the selected Product(s). We reserve the right to accept or reject any order at our discretion.
- Pricing: All prices are listed on the Site and are subject to change without notice. The final price charged will be the price in effect at the time your payment is processed.
- Payment: All payments are processed through our secure third-party payment processor (Stripe). We do not store your full credit card or payment details on our servers. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.
- Order Confirmation: After your order is successfully placed and payment is confirmed, you will receive an email confirmation containing details of your purchase.
5. Product Delivery
All Products sold on VGKeys are digital. The product key will be delivered electronically to the email address associated with your account immediately after your payment is successfully processed. We are not responsible for product keys sent to an incorrect email address provided by you.
6. Refunds and Returns Policy
Due to the digital nature of our Products, all sales are final. A refund or replacement will only be considered under the following circumstances:
- The product key you received is invalid or has already been used.
- You have not yet revealed or viewed the product key on our platform.
To be eligible for a refund, you must contact our customer support within 14 days of purchase with proof of the issue (e.g., a screenshot of the error message from the official software activation window). We reserve the right to first attempt to provide you with a working replacement key. We will not issue refunds for incompatibility with your system or for mistaken purchases.
7. Intellectual Property
All content included on the Site, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the Site, is the property of Soraft Ltd or its suppliers and protected by UK and international copyright laws. Trademarks of software products (like Microsoft Windows and Office) are the property of their respective owners.
8. Limitation of Liability
To the fullest extent permitted by applicable law, Soraft Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use the service; (b) any unauthorized access to or use of our servers and/or any and all personal information stored therein.
Our total liability to you for any and all claims arising out of or relating to these terms or your use of the service shall not exceed the total amount paid by you for the product(s) in question.
9. Governing Law and Jurisdiction
These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales.
You agree that any dispute or claim arising out of or in connection with these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
10. Changes to Terms and Conditions
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes constitutes acceptance of those changes.
11. Contact Information
Questions about the Terms and Conditions should be sent to us.
- Company: Soraft Ltd (trading as VGKeys)
- Phone: +44 7883417793
- Address: Office 2496, 182-184 High Street North, East Ham, United Kingdom, E6 2JA